Citizen Charter
Sree Narayana Institute of Medical Sciences
| Address | SNIMS, North Kuthiyathodu P.O, Chalakka, Ernakulam 683594 |
|---|---|
| Website | www.snims.org |
| [email protected] | |
| Contact No | 0484 2573023-24, 2479199, 2573060, 2573066 |
Route Map
OUR VISION
Progress Through Education:
Our vision is to develop a new generation of doctors with academic excellence who would be able to provide better medical care to the patients and service to the society upholding all the values and ethics of the medical profession.
OUR MISSION
Our mission is to cater to the health needs of the society with well trained medical professionals.
What makes SNIMS unique is that as a charitable organisation, the management is keen on providing medical care without a profit motive. This magnanimity keeps hospitalisation expenses comparatively lower than Medical colleges of other charitable organisations in Ernakulam. This move therefore encourages people living between Ernakulam and Thrissur to avail high end medical care at affordable rates
MEDICAL COLLEGE
MBBS course started in the year 2009. 100 students had enrolled in the first batch. Students of our first batch completed their final MBBS examination in 2014 and many of them have already acquired postgraduate qualifications. The then rule was to admit 50 students from the list provided by the Government and remaining 50 students had to complete the entrance examination conducted by the management with the approval of the Government. Our institution is fortunate to have world class faculty. Many of our faculty have taught not only in India but are also in many English speaking countries. Faculty in addition to vast experience also have publications to their credit as well as research experience.
Head of the institution is the Principal. Principal is supported in day to day work by administrative staff. They guide our students to become true professionals. One of our aims is to inspire and motivate every student in academic front. The results of every examination speak volumes on how well our teachers deliver quality contents. This reflects on deep commitment and a passion for teaching. Sports and literary activities are encouraged to mould good habits in young students. This way, our students learn to contribute proactively to the development of the society.
Separate hostel facilities for girls and boys are provided. Additional facilities provided include spacious rooms on twin sharing basis, common rooms, computer rooms, gymnasium and facilities for indoor games. Canteen facilities are excellent where quality culinary fare is served. Health Insurance is mandatory for all students. Wardens make sure security is provided round the clock.
The fully air conditioned central library located on the first floor has more than 8000 books and periodicals. Separate air conditioned rooms store indexed journals. Reading rooms are provided inside and outside the library. Journal club and digital library are two additional facilities. We have 60 national and 40 odd international journals. As the demand grows more and more journals and medical periodicals are added. Digital library has 25 systems with access to all indexed journals. Our Library committee is made up of distinguished faculty members.
Yoga and meditation classes are offered and discussions on health issues for students are held from time to time. Management has provided indoor and outdoor sports facilities. Students actively participate in football, hockey, cricket, basketball, volleyball, badminton and table tennis during their free time.
HOSPITAL
This 560 bedded hospital is situated in a 40 acre campus amidst lush greenery. Hospital is easily accessible, is located on the roadside and is a tertiary care centre for the population between Ernakulam and Thrissur. People living in Paravur, Aluva, Mala, Kodungalloor and nearby areas are immediate beneficiaries. It also caters to RSBY, ECHS and a few other health insurance companies.
We have an Accident and Emergency Room which functions round the clock. Hospital is well supported by laboratory and Radiology services. Specialists are always available. This ensues immediate and prompt health care delivery. We have fully equipped ICU services, Operation theatres and labour room. All speciality departments are functional in our hospital in addition to superspeciality departments like Cardiology, Neurosurgery, Gastroenterology, Urology and Paediatric surgery.
Our medical and nursing staff are selected after close scrutiny. Hospital has many senior doctors as well as bright young doctors who undergo training sessions and attend workshops. Well trained nursing and nonclinical staff make sure dedicated patient care. Our employees undergo regular training sessions to hone their skills.
- GENERAL MEDICINE
- GENERAL SURGERY
- PAEDIATRICS
- OBSTETRICS AND GYNAECOLOGY
- ORTHOPAEDICS
- PSYCHIATRY
- DERMATOLOGY
- ENT
- OPHTHALMOLOGY
- DENTISTRY
- PULMONARY MEDICINE
- EMERGENCY MEDICINE
- PHYSICAL MEDICINE & REHABILITATION
- CARDIOLOGY
- NEURO SURGERY
- GASTROENTEROLOGY
- PAEDIATRIC SURGERY
- UROLOGY
- NEUROLOGY
- NEPHROLOGY
- GASTRO SURGERY
| COPD CLINIC | ARTHROPLASTY CLINIC |
| ASTHMA ALLERGY CLINIC | ARTHROSCOPY CLINIC |
| PULMONARY REHABILITATION | HAND CLINIC |
| SLEEP CLINIC | CTEV CLINIC |
| POST COVID CLINIC | RETINA CLINIC |
| CHILD GUIDANCE CLINIC | CORNEA CLINIC |
| DEADDICTION CLINIC | UVEA CLINIC |
| MEMORY CLINIC | GLAUCOMA CLINIC |
| CLINIC FOR SENILE DISORDER | SQUINT AND OCULOPLASTY |
| FAMILY COUNSELLING | COMMUNITY OPHTHAL & EYE CAMPS |
| COMMUNITY PSYCHIATRY | PAEDIATRIC CARDIOLOGY CLINIC |
| NEURO PSYCHIATRY CLINIC | PAEDIATRIC NEPHROLOGY CLINIC |
| NEURO SURGERY | PAEDIATRIC ENDOCRINOLOGY CLINIC |
| UROLOGY | PAEDIATRIC HAEMATOLOGY CLINIC |
| PAEDIATRIC SURGERY | PAEDIATRIC GASTRO CLINIC |
| SURGICAL GASTROENTEROLOGY | PAEDIATRIC NEUROLOGY CLINIC |
| DIABETIC CLINIC | IMMUNISATION CLINIC |
| CARDIOLOGY | PAEDIATRIC ASTHMA CLINIC |
| NEPHROLOGY | THALASSEMIA CLINIC |
| NEUROLOGY | WELL BABY AND HIGH-RISK CLINIC |
| GASTROENTEROLOGY | INFERTILITY CLINIC |
| CONTACT DERMATITIS CLINIC | FAMILY WELFARE |
| PSORIASIS CLINIC | CANCER SCREENING |
| PAEDIATRIC DERMATOLOGY CLINIC | MENOPAUSAL CLINIC |
| FRACTURE CLINIC | ANTENATAL CLINIC |
| SPINE CLINIC | POSTNATAL CLINIC |
| ASYN | KOL |
Since 2020, helpdesk is managing a large number of enquiries on COVID tests and treatment protocols. To streamline the COVID queries, we had introduced a 24 x 7 COVID Helpline number exclusively for answering all the questions related to COVID admissions, discharges, patient counselling & overall coordination.
These services offer more than just telephonic support. Patients have access to information, get right medical advice or customer service via telephone, email. Currently WhatsApp is also being used where necessary. Doctors support is available day and night
COVID VACCINATION CENTRE
SNIMS took the initiative to commence Vaccination drive in the very early stage of the Covid-19 pandemic. All arrangements were made as per guidelines provided by the district health authorities.
- Emergency and accidents room functions round the clock on all days.
- Medical officers and resident Doctors are available 24 hrs on all days.
- Specialists are available on call round the clock
- 5 beds with equipment for resuscitation
- Protocol for mass casualties followed.
- Medico legal cases are managed
- Critical care and trauma ICU
- 24 Hour Ambulance service
- PRO services available
- ER direct no: 0484 2661664
- Emergency and accidents room functions round the clock on all days.
- Medical officers and resident Doctors are available 24 hrs on all days.
- Specialists are available on call round the clock
- 5 beds with equipment for resuscitation
- Protocol for mass casualties followed.
- Medico legal cases are managed
- Critical care and trauma ICU
- 24 Hour Ambulance service
- PRO services available
All the required information about facilities and services can be obtained from the Hospital enquiry anytime. Appointments for doctors have to be done. Feel free to visit “Enquiry”.
Our contact numbers are: 0484-2479199, 2573023, 24, 2573060, 61, 62, 64, 65, 66
Following services available 24 x 7
- Biochemistry
- Haematology
- Parasitology
- Microbiology
- Serology
- Bacteriology
- Mycology
- Virology
- Pathology
- Histopathology
- Cytopathology
This hospital has the following services available in Radiology:
- 16 SLICE CT
- USG
- 800, 500 and 100 MA X-RAYS
Pharmacy department of the hospital is located conveniently so that easy communication with all inpatient and outpatient departments is possible. SNIMS Pharmacy is responsible for the 24-hour supply of medicines to hospital wards as well as ambulatory patients. The department is headed by professionally competent, legally qualified pharmacists who directly supervise and ensure the correct dispensing and distribution of quality medicines at reasonable rates.
Cath lab (Philips Allura FD 10) Angiogram, Angioplasty Stenting and Pacemaker facilities are available.
Procedures
- Angiogram
- Angioplasty
- Pacemaker Implantation (Temporary/Permanent)
- Holter Monitoring Test Post Cathlab 3 bedded
A licensed blood bank is available in the hospital with component separation facilities. Functions 24 hours on all 7 days. Blood is tested routinely for HIV, HBV and HCV. Tests for VDRL, MP or other investigation will be carried out if required or as required by the treating physicians. Requests from other hospitals for emergency support are entertained
- Medical Intensive Care unit
- Respiratory Intensive care unit
- Cardiac Intensive Care Unit
- Post Operative Intensive Care Unit
- Burns Intensive Care Unit
- Neonatal Intensive Care Unit
- Paediatric Intensive Care Unit
An advance payment has to be done at the time of admission. Daily and alternate day bills are given to the patients and pending dues are to be cleared. Final settlement of accounts will be requested during discharge. Payments are to be made at the billing department. The hospital accepts payments in Cash and through demand drafts. Please note that the hospital does not accept cheques. Daily or alternate day bills are generated and sent to the patient/bystander which are expected to be paid immediately. Surgical packages that include surgeon’s fee, OT charges, Anaesthesia charges, consumables and medicines are in force with effect from March 2014. These charges are to be paid before the surgery is performed.
RSBY patients do not have to pay for hospitalised treatments if they have adequate balance in their cards for the treatments that are permitted under RSBY. In case the Insurance company for RSBY disapproves the sanctioning, the patients will have to make payments on their own.
We entertain TPA and cashless insurance transactions. SNIMS has tied up with TPAs such as TTK, Mediassist and United Health. TPA desk is functioning at the first floor along with RSBY and all the information can be obtained from the staff manning these counters. It is the duty of the patient and relations to ensure that they qualify for insurance cover in case their claims are rejected, they will have to arrange and clear all bills on their own.
Rights
- Receive necessary care regardless of race, gender, origin, language, age, disability or source of payment
- Privacy during care, examinations, treatments and conversations with the physician and other healthcare providers
- Protection from mental and physical abuse or harassment
- Have health care information provided in a manner and form that the patient can understand
- Make informed decisions about the care to be provided by yourself or through an attendant
- Access to your medical record & confidentiality with the permission of the staff
- All medical records will be treated as confidential documents by the staff. Exceptions are as required by law, transfer of care or third-party administrator/insurance contract
- Express any concerns regarding patient care to the rightful authority
- We encourage the patient to communicate concerns or compliments to their consultant, the customer care assistants or any member of our staff
- Information on expected costs of treatment
- Examine your bill and receive an explanation of the charges regardless of the source of payment for your care
Responsibilities
- Provide accurate health related information
- Ask questions to understand your treatment plan
- Read all medical forms thoroughly
- Ask for clarifications about points you do not understand, before signing the consent form
- Follow the treatment plan recommended by the healthcare provider
- Be considerate of the hospital’s personnel and property and refrain from causing damage intentionally or unintentionally.
- Observe facility policies and procedures, including those related to smoking, noise, alcohol and number of visitors